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Troubleshoot functional issues and support users with general questions/issues related to assigned systems promptly resolve Jira support tickets; escalate issues to support teams and/or vendors as appropriate.
Lead complex Jira workflows, project workflows, field /screen configurations, screen/permission/notification schemes, edit post functions and validators, Confluence spaces.
Provide ongoing support and configuration maintenance with Jira/Confluence.
Develop, and execute plans to research, evaluate and/or implement tools and features, including leading communication and/or organizational change management.
Perform regular updates/patching to our Atlassian suite (Jira/Confluence/Crowd/Bitbucket)
Perform other duties as assigned.
Work with the product owners to define the vision and prioritize needs for enhancements.
Assist in acting as a liaison between business and technical stakeholders when implementing Jira solutions.

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